Frequently Asked Questions

How do I place an order?
To place an order, browse our shop and add your desired items to the cart. Once you're ready, proceed to checkout where you can enter your shipping and payment details. You can also create an account for faster checkout next time.

Can I change or cancel my order?
We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but cannot guarantee changes once an order has been shipped.

Do I need an account to order?
No, you can checkout as a guest. However, creating an account offers benefits such as faster checkout, order history tracking, and exclusive promotions. You can create an account here.

What are your shipping options?
We offer several shipping options, including standard, expedited, and express delivery. Shipping costs and estimated delivery times vary depending on your location and the chosen service. You can view specific options and costs at checkout.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on the carrier's website.

Do you ship internationally?
Yes, Aurinyx ships to many international locations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

How do I find product information?
Detailed descriptions, specifications, and customer reviews for each product can be found on its respective product page. Simply navigate to the product you are interested in from our shop.

Are products in stock?
Our website indicates the stock status for each product. If an item is out of stock, you may have the option to sign up for notifications when it becomes available again.

What if I receive a damaged product?
We take great care in packaging our products, but if you receive a damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund according to our return policy.

What is your return policy?
Aurinyx offers a 30-day return policy for most products, provided they are in new, unused condition and in their original packaging. Please see our Terms & Conditions for full details.

How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. They will guide you through the process.

When will I receive my refund?
Once your returned item is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to your original payment method.

How does Aurinyx protect my personal information?
Aurinyx is committed to protecting your privacy. We use industry-standard encryption and security protocols to safeguard your personal data. For more details, please review our Privacy Policy.

Are my payment details secure?
Yes, all payment transactions are processed through secure, encrypted gateways. We do not store your full credit card details on our servers.

What is your cookie policy?
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can learn more about our use of cookies and how to manage your preferences in our Cookie Policy.